Frequently Asked Questions
Below you will find answers to possible questions you might have.
How can I make my reservation?
Once you have selected your language, enter the reservation details:
- Number of adults and children
What is the child age?
Child is considered between 3 -11 years.
How can I pay?
Once you have confirmed your excursion, you will be taken to the payment page in which you enter the details of your credit card. If you would prefer another way of payment please contact us by email.
What happens once I have finished my reservation and made the payment?
Your e-ticket / electronic ticket will be sent by email to your email address, you need to print it out and present it as a proof that you have booked the trip. In the ticket you will have the pickup point and collection time for excursion.
How do I know if my reservation has been accepted?
Our website is very easy to use with easy steps and instructions to follow. Once you have made your payment, you can see as our web page confirms that you have made your reservation. When you have completed this final phase, you should check out your email where will be your electronic ticket with the booking number.
What is an electronic ticket?
This is a ticket issued by our web page where you can find all your reservation details , the number of clients, hotels and other relevant details. That is what you need to present the day of your Teidescopes excursion.
Can I change the dates of my booking?
Yes you can. All you need is to send us an email indicating the booking reference number and the day you want to change it to. All changes are subject to availability and must be made 72 hours before the date of your original booking.
What can I do if I do not have a printer to print out my electronic ticket?
In case that you do not have a printer we recommend you send us an email or contact via telephone (+ 34 922 73 96 60)
What should I do if I did not receive an e-ticket?
If you do not receive an email with your ticket, this usually means that your reservation has not been completed or accepted. In the exceptional circumstances that the payment has been made and have not yet received your e-ticket, please contact us via e-mail or by telephone (+34 922 73 96 60).
Do you have any discount for groups?
We can arrange special prices for groups of 10 or more. All you have to do is contact with us via email.
Why do I have to inform you of my phone number to make a reservation?
This is optional but we recommend that in case that we have to get in contact with you the day of the excursions due to any delay or any incident.
Can I cancel a reservation?
We are aware that due to unforeseen circumstances, sometimes plans can be change. Therefore, we will accept cancellations however no refunds can be made. 48 hours prior to the event date, we can change your booking to a different date for a period of 2 years after the purchase. In this case send us an e-mail, indicating your ticket number and we will change your booking.
What happens if a tour or activity is canceled?
In the rare case that we have to cancel a tour, we will inform you as soon as we know it. We will offer you the posibility to changes dates.
How do I know collection time and pick up point?
After making your reservation, we will send all these details by email to your email address.
Do excursions finish at the same place of departure?
Yes, they finish at the same point as point of collection. If case you will be needing an other drop off point, please contact us by email. We will try to our best in case this would be possible to arrange.
Where do you collect the customers?
We have many collection points and schedules depend on the area and the tour. We always make sure that the pick up point is near the place where you will stay and easy to find. The collection point will appear in the e-mail after having made the reservation. If you click this it will takes you to a map that show you how to get the pick up from your Hotel.
If you are not sure, please do not hesitate to send us an e-mail to clarify the location of the Pick up point.
Do you offer excursions in different languages?
We offer our Teidescopes in different languages, but only one language will be spoken per coach.
During the tours to El Teide there is time to ascent to the top?
No, we do not make use of the cablecar, neither we have time for using it.
Which kind of clothing do you recommend?
We advise you to bring several layers of clothing as it is very likely you will start the excursion with sun in the afternoon but after the sunset the temperature can drop.
Does Teidescopes includes dinner?
Yes, Teidescopes have the dinner included.
If I have any intolerance / allergy can they adapt the menu?
Our restaurant caters for all kind of intolerances. You could notify us in at the moment of the booking in “remarks”.
Can we pre book seats on the bus?
No, the customer will be seated in order of arrival. Disabled people or with mobility difficulties will get preference for front seats.
Do the buses provide toilets?
No, the customer will be seated in order of arrival. Only Disable People or with mobility difficulties the front seats can be booked in advance.
Do the buses provide infant car seats?
No, the buses do not provide this seats.
How can I pay?
You can pay using Visa, Mastercard and Visa debit cards.
Is your site secure?
Yes it is. For security when booking, your details are transmitted using industry standard 128 bit SSL (secure socket layer) encryption. You’ll need to be using a browser compatible with SSL (most modern ones are).
What is the company name that will appear on my credit card statement?
Payments made to us will appear on your card statements as: Elegant Excursions S.L.U. which is the name of the company that owns this website.
What can I do if I have problems paying by credit card?
If you have problems trying to make the payment, it could be for various reasons; these are the most common ones:
- Some information could be missing or could be incorrect, such as CVV security code, expiry date… Please double check the details you introduced in the payment page and try again.
- Your account has not enough money.
- Perhaps it is a credit card not accepted by our payment site. We accept Mastercard, Visa and Visa debit cards
- The name of the credit card holder doesn’t match with the name stored by the issuing credit card company.
- Sometimes banks prevent a payment from being made when it looks like unusual activity on the account. Before you contact us, contact with your bank and they will tell you if this has been the case. They will lift the block at your request and allow you to make the transaction.
If you have any other problem not mentioned here, we kindly ask you to contact with us at firstname.lastname@example.org or by telephone (+34 922 73 96 60).
Is there any other way to pay instead of Internet?
If you have any other problem not mentioned here, we kindly ask you to contact with us.